Everything you need to know before buying.
How does PV-COM connect my scale to Odoo without an IoT Box?
PV-COM acts as a bridge between your scale and Odoo. It reads the weight via RS-232 or USB and sends it directly to the Odoo form field using keyboard emulation. You don't need Odoo's IoT Box, which saves you money on hardware.
Which USB scales are compatible? Does it work with HID scales?
PV-COM supports RS-232 scales, USB scales (that communicate as a serial port), and USB HID scales (that register as a human interface device, like some Dymo or Fairbanks models). We have more than 200 verified models.
How long does installation take? Can I do it myself?
Installation is 100% remote via AnyDesk and takes between 20 and 45 minutes. It's performed live by a PV-COM Team technician. You can't do it on your own, because license activation requires specific configuration for your equipment.
Does the license expire?
No. The PV-COM license has no time limit. You pay once and can use the software for the entire useful life of your computer. Technical support is included for 1 year from the purchase date.
What happens if my PC breaks or I get a new computer?
The license is tied to the original hardware. If you're within the warranty year, we provide one free backup license (one per warranty period). Outside of warranty, a new license must be purchased. If you're planning to migrate your hard drive or change components, contact us beforehand to review your options.
Do you offer a demo before buying?
We don't have a self-serve PVCOM demo, but we do offer free 30-minute remote demonstration sessions with no commitment. In this session, a specialist connects to your PC, shows you the full functionality with your real scale, and answers all your questions. Contact us.
Does it work on Windows 10 and Windows 11?
Yes. PV-COM is 100% compatible with Windows 10 and Windows 11, in both 32-bit and 64-bit versions. Importantly, PV-COM does not work on macOS, Linux, or Android.
Can I connect several scales at the same time?
Yes. PV-COM lets you connect up to 3 scales simultaneously on the same computer, each on its own channel. Ideal for production plants, distribution centers, or labs with multiple weighing points.
Are PVCOM and PV-COM the same thing?
Yes. PVCOM, PV COM, and PV-COM® are the same software. The official name is PV-COM®, but many users search for it as PVCOM or PV COM without the hyphen. If you searched for "PVCOM scale" or "PV COM software," you're in the right place.